IT Support Administrator(6248)

Overview of Role

We're looking for an experienced IT Support Administrator. The IT Support Administrator is integral to the smooth functioning of the company's technology systems, providing essential support to ensure all users can perform their roles effectively. This position requires a proactive individual who can manage and resolve technical issues, ensuring minimal disruption to business operations, while providing creative and efficient solutions to improve productivity.
You will report to the IT Support Department Manager, and the job will be based in San Jose, CA. If you're a problem solver with a team-player spirit, we'd love to hear from you!
 

Responsibilities

• Provide technical assistance and support for computer hardware and software
• Resolve issues for internal users via phone, in person, or electronically
• Perform software installations, configurations, and updates
• Automate the computer installation process according to company specifications
• Provide user training on various systems and mobile applications
• Log, track, and follow up with internal customers to ensure solutions and satisfaction
• Manage loaner computers and smartphones
• Create and maintain documentation and manuals
• Resolve technical issues in a timely manner using available company resources
• Administer multimedia conference systems, computer images, security patches, and inventory
• Provide selective meeting and trade show support (may require travel and extended hours if necessary)

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field MCSE certification is a plus
• 3+ years of hands-on experience in IT, including computer hardware/image maintenance, script programming, and installation and configuration of Microsoft Windows clients and related servers
• Solid experience and in-depth knowledge of supporting Microsoft Office 365 (Outlook, Word, Excel, PowerPoint), VPN remote access, Microsoft Teams, Microsoft Deployment Toolkit, and Cisco IP phone and video conference systems
• Solid experience and knowledge of both Microsoft Windows and macOS
• Strong troubleshooting, critical thinking, self-learning, and self-motivation skills
• Detail-oriented with excellent customer service skills
• A team player with excellent communication, problem-solving, and multitasking skills

Preferred Qualifications

• Proficiency in Python programming and PowerShell scripting
• Knowledge of internet security/connectivity and antivirus programs
• Good interpersonal skills with an enthusiasm for working in a fast-paced and collaborative environment
• Fluency in Mandarin is a plus

Company Description

As a trusted technology and capacity provider, TSMC is driven by the desire to be:

• The world’s leading dedicated semiconductor foundry
• The technology leader with a strong reputation for manufacturing excellence
• Advancing semiconductor manufacturing innovations to enable the future of technology

TSMC pioneered the pure-play foundry business model when it was founded in 1987 and has been the world’s leading dedicated semiconductor foundry ever since. The Company supports a thriving ecosystem of global customers and partners with the industry’s leading process technologies and a portfolio of design enablement solutions to unleash innovation for the global semiconductor industry. With global operations spanning Asia, Europe, and North America, TSMC serves as a committed corporate citizen around the world.

In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting-edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3D IC technologies and optimal manufacturing capacity.

Diversity statement

TSMC North America, Inc. is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.

TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at G_Accomodations@tsmc.com. TSMC confirms to all applicants its commitment to meet TSMC’s obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis. 

Pay Transparency Statement

At TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays an annual base salary between $92,000 and $125,000 per year. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location.

TSMC’s total compensation package consists of market competitive pay, allowances, bonuses and comprehensive benefits. We also offer extensive development opportunities and programs.