JASM - IT - Business User Success Engineer (5748)

Summary

・Communicate effectively with IT internal (HQ IT v.s. Local IT), local users, and cross-functional teams for a better understanding of user needs.

・Understand and cultivate domain knowledge in terms of business flows and user needs.

・Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.

・Develop and maintain user-success strategies and best practices, as well as user-support content.

・Own the entire relationship with assigned user groups for existing system rollout, schedule, and plan of new function delivery, including training, adoption status, retention, support, and satisfaction.

Responsibilities

（Immediately after hiring)

・​​​​​​​Work closely with stakeholders and cross-functional team to ensure user’s success.

・​​​​​​​Serve as day-to-day contact for assigned user groups, providing supports, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documentation.

・​​​​​​​Effectively gather, clarify, and prioritize requirements from users in terms of business flows, system constraints, and even pain points and provide proposals and deliver user wish day to HQ PM team / DevOps team.

・​​​​​​​May involved in design, assessment, and project management of local IT solution introductions if HQ cannot provide global solution or special needs triggered by local policy and rules. And sometimes support proofreading to make sure the quality of localization.

(Scope of change)There is a reassignment to the work specified by the Company.

Minimum Qualifications

・Experiences of system development, analysis, or project/product management

・Soft Skills in terms of collaboration and problem-solving

・Excellent communication and collaboration skills to work effectively with cross-functional teams in a deadline-driven environment.

・Analytical and logical thinking, process-oriented mindset, problem-solving skills, and the ability to understand and analyze users’ needs and the ability to simplify complex rea-world problems, requirements into clear system requirements.

・Strong skills in verbal and written communications, including fluent language abilities of both English and Japanese, strategic planning, and project management.

・Positive, active team player, self-starter, and multitasker who can quickly, flexibly adjust priorities.

・Self-motivated, integrity, and result-oriented personality.

Working Conditions

1. Location - （Immediately after hiring) 4106-1 Haramizu, Kikuyou-machi, Kikuchi-gun, Kumamoto, 869-1102 　(Scope of Change) Location determined by the Company

2. Working Days & Hours - 8:30～17:30

3. Benefits, Welfare - Health insurance, Employee pension, Employment insurance, Industrial accident compensation insurance, Pension plan, Retirement allowance plan, Annual leave, Commuting allowance: Actual expenses (maximum 50,000 yen/month), Housing allowance (In accordance with company's regulations)

4. Business Holiday - Saturdays, Sundays & Holidays, Vacation regulations：GW vacation, Summer vacation, Year-end and New Year vacations　※Follows the vacation regulations according to the company calendar

5. Recruitment Process - 2-3 interviews → offer

※Interview process is subject to change