IT Client Services Engineer

IT Client Services Engineer

A job at TSMC Arizona offers an opportunity to work at the most advanced semiconductor fab in the United States. TSMC Arizona’s first fab will operate its leading-edge semiconductor process technology (N4 process), starting production in the first half of 2025. The second fab will utilize its leading-edge N3 and N2 process technology and be operational in 2028. The recently announced third fab will manufacture chips using 2nm or even more advanced process technology, with production starting by the end of the decade. America’s leading technology companies are ready to rely on TSMC Arizona for the next generations of chips that will power the digital future.

As an IT Client Services Engineer, you will demonstrate a strong sense of reliability and enthusiasm and will possess an attitude that embodies our core values – Integrity, Commitment, Innovation and Customer Trust.

IT Client Services Engineer

• TSMC Arizona is seeking a highly skilled and motivated IT Client Services Engineer to deliver reliable, secure, and high-quality IT services and technical support to end users across the organization. This role focuses on the deployment, administration, troubleshooting, and lifecycle management of end-user computing technologies, including PCs, laptops, mobile devices, printers, and meeting room / collaboration systems.

The engineer will work closely with users, IT infrastructure teams, vendors, and business stakeholders to resolve technical issues, deliver IT projects, improve service quality, and drive standardization and automation across the client environment.

Responsibilities:

End User Computing & Client Service

• Support Windows operating systems, endpoint configurations, software deployment, patching, and lifecycle management.
• Troubleshoot complex hardware, software, endpoint, connectivity, and application issues.
• Support large-scale PC/NB deployment, refresh, migration, and technology lifecycle programs.

Mobile Device Services

• Manage device provisioning, enrollment, configuration, security policies, application deployment, replacement, and lifecycle activities for corporate smartphones, tablets, and other mobile computing devices.
• Support MDM and enterprise mobility initiatives while ensuring compliance with corporate security standards.
• Coordinate device deployment and support activities with external vendors and service providers.

Printer & Peripheral Services

• Manage enterprise printers, multifunction devices, scanners, related peripherals and backend servers across the site.
• Perform printer deployment, configuration, troubleshooting, monitoring, and lifecycle management.
• Coordinate with vendors and system integrators for installation, maintenance, troubleshooting, and service improvement.
• Monitor service performance and identify opportunities to improve availability and cost efficiency.

Meeting Room & Collaboration Technology

• Partner with AV and collaboration technology vendors to deliver reliable and standardized meeting room solutions.
• Perform installation, configuration, testing, troubleshooting and lifecycle management of meeting room technology.
• Support meeting room technology upgrades, expansions, and new site deployments.

IT Projects & Service Improvement

• Lead or participate in IT technology deployment and infrastructure projects across manufacturing and office environments.
• Support new building, facility, and workspace deployments, including endpoint, mobile, printing, and collaboration technologies.
• Coordinate project activities across IT teams, business stakeholders, vendors, and contractors.
• Support technology rollouts while minimizing operational impact to manufacturing and business operations.
• Work with external vendors, system integrators, and managed service providers to deliver IT services and projects.
• Evaluate technical solutions, service quality, and vendor performance.

Minimum Qualifications/Requirements:

• Education:
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Experience:
• Minimum 2 years’ experience in IT client services, endpoint computing, desktop engineering, workplace technology, or a related field.
• Technical Skills:
• Strong hands-on experience with Windows PC and laptop hardware, operating systems, peripherals, and enterprise applications.
• Experience supporting mobile devices and enterprise mobility environments.
• Experience with printer deployment, configuration, and troubleshooting.
• Experience supporting meeting rooms, video conferencing, or collaboration technologies.
• Strong troubleshooting and problem-solving skills with the ability to diagnose issues across hardware, software, network, and application layers.
• Interpersonal Skills:
• Strong communication and customer service skills with the ability to work effectively with both technical and non-technical users.
• Ability to work independently, prioritize multiple tasks, and manage projects in a fast-paced enterprise environment.
• Physical Requirements:
• This role requires the ability to work across office, clean-room, and data center environments, performing tasks that range from standard office duties to specialized operations in controlled spaces, including the ability to occasionally stand, walk, reach, bend, and carry light objects.
• Occasionally lift or move up to 40 pounds.
• Ability to use a computer, keyboard, mouse and other standard office equipment for prolonged periods of time.
• Ability to wear clean-room suit while standing and/or walking in the FAB as needed.
• Ability to complete occasional local travel requirements.

Shift Expectations:

• Standard work hours: Monday through Friday 9am to 6pm
• Support TSMC Arizona’s 24/7/365 operations by participating in a rotational on-call schedule (approximately one full week every two months), requiring 24/7 responsiveness during your designated shift to meet urgent business needs.

Application Consideration Consent:

By applying to this position, I acknowledge and agree that my application and qualifications may be considered for other roles within the company. However, I reserve the right to withdraw my consent for future consideration of other roles within the company at any time.

Candidates must be willing and able to work on-site at our Phoenix Arizona facility.

As a valued member of the TSMC family, we place a significant focus on your health and well-being. When you are at your best—physically, mentally, and financially—our company thrives. TSMC offers a comprehensive and competitive benefits program that includes:

• Medical, Dental, and Vision Plans: Choose the options that best fit your and your family’s needs.
• Income-Protection Programs: Financial assistance during injury or illness.
• 401(k) Retirement Savings Plan: Secure your financial future with competitive employer contributions.
• Paid Time-Off Programs and Holidays: Recharge and spend quality time with loved ones.

Work Location: 5088 W. Innovation Circle, Phoenix, AZ 85083

TSMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

We encourage all qualified individuals to apply and welcome applications from diverse backgrounds and experiences. Candidates must be able to perform the essential functions of the job with or without reasonable accommodation. If you need an accommodation as part of the application process, please contact P_LOA@tsmc.com.

TSMC Arizona maintains the right to change or assign other duties to this position.

All offers of employment are contingent upon the successful completion of TSMC Arizona’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, educational background and a comprehensive background check, where permitted by local regulations.

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