IT Assistant (6-Week Contract)(7951)

Overview of Role

We are seeking a detail-oriented, proactive, and technology-driven IT Assistant to support our customized iPhone system deployment. In this role, you will serve as the primary point of contact for our mobile deployment initiative. Your main responsibilities will include configuring iPhones, scheduling appointments, conducting brief user training sessions, and troubleshooting initial post-deployment issues. 

Additionally, we are looking for a candidate who can leverage AI productivity tools to streamline workflows, optimize deployment performance, and reduce manual effort. The ideal candidate has a passion for technology, a customer-service mindset, and an innovative approach to problem-solving. 

This hybrid role, with a 4-day in-office work schedule, is based in San Jose, CA.

Responsibilities

• Device Configuration & Setup: Prepare, configure, and provision iPhones with specialized corporate configurations and applications, ensuring compliance with security standards.
• Scheduling & Coordination: Actively schedule pickup appointments with employees and manage the distribution calendar to ensure an organized rollout.
• Process Optimization via AI: Utilize AI-powered tools to optimize scheduling, draft clear user communications, and streamline daily administrative tasks to reduce manual effort.
• User Training & Content Creation: Provide brief, clear, hands-on training to users upon device pickup. Leverage AI translation or formatting tools to quickly generate FAQs, troubleshooting guides, and user onboarding materials.
• Technical Support & Troubleshooting: Deliver Tier 1 technical support for the new iPhone system (connectivity, app functionality, user settings). Use AI troubleshooting assistants to rapidly diagnose complex errors and find efficient solutions.
• Issue Escalation & Reporting: Track deployment progress and escalate complex technical problems to senior IT staff when necessary.

Minimum Qualifications

Education & Experience

• High school diploma required; Associate’s or bachelor’s degree in computer science, Information Technology, or a related field is a plus.
• Prior experience in IT support, helpdesk, customer service, or technology deployment projects (internships and school project experience are welcome).

Skills & Competencies

• Technical Knowledge: Strong familiarity with iOS mobile devices, iOS settings, and app troubleshooting. Basic knowledge of Windows 11 and Microsoft 365 suite is required.
• AI Literacy: Hands-on experience or strong familiarity with AI productivity tools (e.g., ChatGPT, Gemini, Claude) to draft documentation, solve technical queries, and automate repetitive tasks.

Preferred Qualifications

• Customer Service: Outstanding interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Organization: High attention to detail and strong scheduling skills to manage high-volume device distribution.
• Problem-Solving: Strong analytical skills with a proactive mindset of "using technology to solve technical problems.

Company Description

Taiwan Semiconductor Manufacturing Company Limited (TSMC) has been a pioneer in the semiconductor foundry industry since 1987. Now, join TSMC North America, one of TSMC’s dedicated regional sales and services organizations, where we collaborate with customers to achieve silicon success through cutting-edge technologies and manufacturing excellence. Be part of our exciting team and embark on a transformative career with one of the industry’s leading innovators. With locations in San Jose, CA; Boston, MA; Austin, TX; San Diego, CA; and Washington D.C., our team thrives in areas such as Account Management, Technical Customer Support, Business Operations, and more. At TSMC North America, we prioritize employee growth by offering robust training and career development opportunities.  Join us to become part of a group dedicated to excellence and contribute to shaping industry-leading innovations.

TSMC Core Values

At TSMC, we invite talented individuals who share our vision and values to contribute to our continued success. Our core values are the foundation of our culture, guiding every decision and action. We seek applicants who deeply resonate with these principles and embody them in their work:  

• Integrity: Tell the truth. We do not brag. We do not make commitments lightly. Once we make a commitment, we devote ourselves completely to meeting that commitment.
• Commitment: Employees are dedicated to the company, view the company’s success as their own and work diligently to make their best contributions. As commitment is mutual, the Company strives to serve the best interests of its employees.
• Innovation: Innovation is the wellspring of the Company's growth. It means more than new ideas; it means putting ideas into practice.  
• Customer Trust: We strive to build deep and enduring relationships with our customers, who trust and rely on us to be part of their success over the long term.

(For more details on TSMC’s Core Values, please visit：https://www.tsmc.com/english/aboutTSMC/values)

Diversity statement

TSMC North America, Inc. is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.

TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at G_Accommodations@tsmc.com. TSMC confirms to all applicants its commitment to meet TSMC’s obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis. 

Pay Transparency Statement

At the time of this posting, this role typically pays an hourly rate between $32 and $38 per hour. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location.