Service Support Specialist (7995)

Overview of Role

As our North American footprint expands, seamless integration between regional operations and global enterprise infrastructure is critical to maintaining manufacturing excellence. In this high-impact role, you will serve as the strategic technical conduit between US business stakeholders and our global headquarters engineering teams, translating complex operational requirements into scalable enterprise capabilities. Operating at the intersection of business strategy and systems execution, you will champion platform rollouts, lead end-to-end User Acceptance Testing (UAT), drive organizational change management, and eliminate workflow bottlenecks across time zones. This is a high-visibility opportunity for an analytical problem-solver eager to optimize the critical digital backbone powering our global semiconductor supply chain and customer operations.  

Responsibilities

• Liaison & Alignment: Serve as the bridge between US business users and HQ system teams to align local business requirements with global system capabilities, managing project expectations.
• Requirements & UAT: Support system project execution by gathering business requirements, writing user stories/scenarios, coordinating User Acceptance Testing (UAT), and delivering end-user training.
• Change Management: Drive system adoption, advocate for change management among business users, and support successful rollouts of new system features and enhancements.
• System Admin & Support: Act as a proactive solution provider for day-to-day system troubleshooting, administration support, and routine business tasks (e.g., rebate/returns processing, report generation).
• Continuous Improvement: Collaborate with TSMC cross-functional teams to identify process bottlenecks and implement system enhancements to improve productivity.

Minimum Qualifications

• Bachelor’s or Master’s degree in Business Administration, Computer Science, Supply Chain, or a related field.
• Minimum 8 years of experience in system project management, or customer service, preferably within the semiconductor or high-tech supply chain sector.
• Strong proficiency in MS Office (advanced Excel, Word, PowerPoint) and familiarity with enterprise business systems (e.g., SAP, ERP, or CRM).
• Proven analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills with a positive, service-oriented attitude, and solution-provider mindset to function effectively in a fast-paced environment.

Preferred Qualifications

• Strong business system analysis experience with a track record of translating complex business processes into technical requirements.
• Deep understanding of Semiconductor Manufacturing, foundry business models, and global supply chain logistics.
• Experience working in a multinational corporation with a proven ability to navigate cultural and time zone differences
• Self-motivated learner capable of quickly adapting to and managing constant shifts in business dynamics, priorities, and system requirements

Company Description

Taiwan Semiconductor Manufacturing Company Limited (TSMC) has been a pioneer in the semiconductor foundry industry since 1987. Now, join TSMC North America, one of TSMC’s dedicated regional sales and services organizations, where we collaborate with customers to achieve silicon success through cutting-edge technologies and manufacturing excellence. Be part of our exciting team and embark on a transformative career with one of the industry’s leading innovators. With locations in San Jose, CA; Boston, MA; Austin, TX; San Diego, CA; and Washington D.C., our team thrives in areas such as Account Management, Technical Customer Support, Business Operations, and more. At TSMC North America, we prioritize employee growth by offering robust training and career development opportunities.  Join us to become part of a group dedicated to excellence and contribute to shaping industry-leading innovations.

TSMC Core Values

At TSMC, we invite talented individuals who share our vision and values to contribute to our continued success. Our core values are the foundation of our culture, guiding every decision and action. We seek applicants who deeply resonate with these principles and embody them in their work:  

• Integrity: Tell the truth. We do not brag. We do not make commitments lightly. Once we make a commitment, we devote ourselves completely to meeting that commitment.
• Commitment: Employees are dedicated to the company, view the company’s success as their own and work diligently to make their best contributions. As commitment is mutual, the Company strives to serve the best interests of its employees.
• Innovation: Innovation is the wellspring of the Company's growth. It means more than new ideas; it means putting ideas into practice.  
• Customer Trust: We strive to build deep and enduring relationships with our customers, who trust and rely on us to be part of their success over the long term.

(For more details on TSMC’s Core Values, please visit：https://www.tsmc.com/english/aboutTSMC/values)

Diversity statement

TSMC North America is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.

TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at G_ACCOMMODATIONS@TSMC.COM. TSMC confirms to all applicants its commitment to meet TSMC’s obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis. 

Pay Transparency Statement

At TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays an annual base salary between $80,000 and $148,000 per year. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location.

TSMC’s total compensation package consists of market competitive pay, allowances, bonuses and comprehensive benefits. We also offer extensive development opportunities and programs.