Business Operations Specialist (7777)

Overview of Role
We are looking for an enthusiastic colleague to join our Business Operations team in San Jose.  This position is responsible for collaborating with our dynamic customers, North America Sales and TSMC Headquarters in Taiwan, by solving daily business operational challenges.

You will report to the Section Manager of the Business Operations Support team, and the job will be based in San Jose, CA. Our work schedule operates on a hybrid system, where you will be required to work four days in the office with possible early evening hours expected.

TSMC is the leader in Semiconductor Foundry business.  At TSMC, we develop the technologies that shape the future and change the world!

Responsibilities

• Customer order and delivery schedule management.
• Execute shipments in compliance with global export regulations.
• Account coordination and execution of daily business operations, product loading priority, business transactions, sales data analysis and problem solving.
• Maintain client relationships. Responds to customer inquiries of delivery status, shipments, RMA, and others.
• Participate in customer visits, conference calls, project meetings, take meeting minutes, AR follow up.
• Partner with Account Managers to establish new accounts/engagements, deliver correct pricing and investigate pricing discrepancies for all aspects of the foundry business.
• Collaborations with TSMC cross-functional teams in the US and global locations.
• May perform other duties as assigned including special projects, post sales service.

Minimum Qualifications

• Bachelor’s Degree from an accredited university in business or related field.
• 1-6 years of related experience; preferably in the semiconductor industry or Supply Chain Field.
• Strong data analysis skills and attention to detail; advanced Microsoft Office skills (Excel, Word, and PowerPoint).

Preferred Qualifications

• Must be detail-oriented, highly organized, strong analytical ability to drive results, problem-solving, eager to learn and work independently.
• Strong interpersonal skills and positive attitude to function within and outside the team in a fast-paced work environment.
• Ability to track multiple processes concurrently, prioritize work, meet deadlines.
• Exceptional critical thinking and problem-solving skills.
• Mandarin-speaking/ writing is preferred.
• Manufacturing and Supply Chain Management experience is a plus.

Company Description

Taiwan Semiconductor Manufacturing Company Limited (TSMC) has been a pioneer in the semiconductor foundry industry since 1987. Now, join TSMC North America, one of TSMC’s dedicated regional sales and services organizations, where we collaborate with customers to achieve silicon success through cutting-edge technologies and manufacturing excellence. Be part of our exciting team and embark on a transformative career with one of the industry’s leading innovators. With locations in San Jose, CA; Boston, MA; Austin, TX; San Diego, CA; and Washington D.C., our team thrives in areas such as Account Management, Technical Customer Support, Business Operations, and more. At TSMC North America, we prioritize employee growth by offering robust training and career development opportunities.  Join us to become part of a group dedicated to excellence and contribute to shaping industry-leading innovations.

As a trusted technology and capacity provider, TSMC is driven by the desire to be:

1. The world’s leading dedicated semiconductor foundry
2. The technology leader with a strong reputation for manufacturing excellence
3. Advancing semiconductor manufacturing innovations to enable the future of technology

In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting-edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3D IC technologies and optimal manufacturing capacity.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations, TSMC North America may have to obtain export licensing approval from the U.S. Government for certain individuals.  All employment is contingent upon TSMC North America obtaining any export license or other approval that may be required by the U.S. Government.

TSMC Core Values

At TSMC, we invite talented individuals who share our vision and values to contribute to our continued success. Our core values are the foundation of our culture, guiding every decision and action. We seek applicants who deeply resonate with these principles and embody them in their work:  

• Integrity: Tell the truth. We do not brag. We do not make commitments lightly. Once we make a commitment, we devote ourselves completely to meeting that commitment.
• Commitment: Employees are dedicated to the company, view the company’s success as their own and work diligently to make their best contributions. As commitment is mutual, the Company strives to serve the best interests of its employees.
• Innovation: Innovation is the wellspring of the Company's growth. It means more than new ideas; it means putting ideas into practice.  
• Customer Trust: We strive to build deep and enduring relationships with our customers, who trust and rely on us to be part of their success over the long term.

(For more details on TSMCs Core Values, please visit：https://www.tsmc.com/english/aboutTSMC/values)

Diversity statement

TSMC North America, Inc. is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.

TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us at G_Accommodations@tsmc.com. TSMC confirms to all applicants its commitment to meet TSMC’s obligations under applicable employment law. Reasonable accommodations will be determined on a case-by-case basis. 

Pay Transparency Statement

At TSMC, your base pay is only part of your overall total compensation package. At the time of this posting, this role typically pays an annual base salary between $70,500 and $102,000 per year. The range displayed reflects the minimum and maximum target for new hires. Actual pay may be more or less than the posted range. Factors that influence pay include the individual's skills, qualifications, education, experience and the position level and location.

TSMC’s total compensation package consists of market competitive pay, allowances, bonuses and comprehensive benefits. We also offer extensive development opportunities and programs.