JASM - IT - Service Center Engineer (5467)

IT Servvice Center Engineer is tasked with providing technical support and maintenance services in rapid manner for Fab User, 
bridging issue solving for advanced system issue in-between jasm Fab User & System Product Team at tsmc headquoater.

Job Responsibilities

（Immediately after hiring)

1. Performs defined tasks per documented instructions/processes (SOP).

2. Monitors and manipulates alarms handling.

3.Executes system fast recovery and unexpected system event handling.

4. Maintains operations by monitoring error and making adjustments in the process.

5. Responds to incoming telephone calls, and email inquiries from internal users (Fab User) regarding fab system-related problems.

6. Makes appropriate changes to the documentation, as needed.

7. Determines sequence of operations by studying production workflow.

8. Expertise in fab systems domain including Giga CIM/AI OP, EA/ENGCIM, AIEDA/MQSI.

(Scope of change)
There is a reassignment to the work specified by the Company.

Minimum Qualifications

1. Bachelor’s degree or above in computer processing technology or related fields.

2. Knowledge of modern operating systems, networking, and Office software.

3. Problem solving.

4. Communication skill in either English & Japanese or Mandarin & Japanese.

Preferred Qualifications

1. Experience in an information technology environment.

2. Documentation skills.

3. Good interpersonal skills.

4. Ability to work in high-pressure situations.

Working Conditions
1.Location - （Immediately after hiring) 4106-1 Haramizu, Kikuyou-machi, Kikuchi-gun, Kumamoto, 869-1102 　(Scope of Change) Location determined by the Company
2.Working Days & Hours - Working Days & Hours - 3 day-on, 3 day-off shift (D-shift 7:20AM~7:20PM, N-shift 7:20PM~ Next day 7:20AM)
3.Benefits, Welfare - Health insurance, Employee pension, Employment insurance, Industrial accident compensation insurance, Pension plan, Retirement allowance plan, Annual leave, 4.Commuting allowance: Actual expenses (maximum 50,000 yen/month), Housing allowance (In accordance with company's regulations)
5.Business Holiday - Saturdays, Sundays & Holidays, Vacation regulations：GW vacation, Summer vacation, Year-end and New Year vacations　

※Follows the vacation regulations according to the company calendar
6.Recruitment Process - 2-3 interviews+ Aptitude Test→ offer